1.Q: Are you a factory or trading company?

A:We are a manufacturer with export license

2.Q:Where is your factory located? How can I visit there?

A:Our factory is located in Jinan City, Shandong Province, China, about 1 hours from

Beijing, 2 hours from Shanghai and 2.5 hours from Guangzhou.All our clients,

from home or abroad, are warmly welcome to visit us!

3.Q: Can you do OEM?A: Yes, we can do OEM products.

It's no problem.

4.Q:How can I get some samples?

A:1,We are honored to offer you samples. New clients are expected to pay for the

courier cost, the samples are free for you, this charge will be deducted from the payment for formal order.

2,Regarding the courier cost: you can arrange a RPI (remote pick-up) service upon Fedex, UPS, DHL, TNT, etc. to have the samples collected; or inform us your DHL collection account.Then you can pay the freight direct to your local carrier company.

5.Q:How does your factory do regarding quality control?

A:"Quality is priority? people always attach great importance to quality controlling from the very beginning to the very end:

1).All raw material we used are environmental-friendly;

2).Skillful workers care every details in handling the producing and packing processes;

3).Quality Control Department specially responsible for quality checking in each process

If you not sure which model is suitable for your work please provide the following information:

1.What is main products you process?

2.The main material and max length and width

3.Mainly do engrave or cut, how about the thickness

4.Your destination port, to check shipping price

A feasible machine quotation will send you first, then we will talk further more

about machine function details.

We pay attention to any details of our every set cnc laser machine.

If you want to know whether the machine can work on your material, please tell me:
1.What materials do you want to engrave or cut?
Because different types cnc machine apply to different materials.
2.What’s the max size of the material?(Length *width* thickness)
Because it decided the working size of machine.(for example: LFJ1300*2500mm)
Once you tell me about this, I will be able to recommend a most suitable machine and best price for you. Or we can customize one for you.
 
This is the first time I use this kind of machine, is it easy to operate? 
1. English guide video and instruction book are sent to you free together with the cnc router.
2. Free training course in our factory. Engineers are available to serve overseas but all the expense needs being paid by your side.
3. 24 hours technical support by calling, video and email.